I recently switched cell phone providers.
- Me
- "Hi, I'd like to know when you're launching in Vancouver?"
- Them
- Silence.
8 days pass. - Them
- "Thanks for the email it is greatly appreciated. We can't say when. Keep refreshing our site!"
- Me
- ... "You and your pre-customer care suck."
- Me
- "Hi, my SIM card still has my temporary number. How do I fix this?"
- Them
- "We don't know. I attempted to browse the internet for an answer but was unable to find one."
- Me
- ... *googles* ... "Please do one of these things: ..."
- Them
- "Thanks for contacting us, it’s appreciated. Try resetting your phone."
- Me
- "It's not the phone. I already tried that. Just tell me X."
- Them
- "Ok."
- Me
- "Hi. I can't listen to internet radio or use IRC because you block all non-trivial ports. Look at this netstat report. I want real internet, how do I get it?"
- Them
- "Thanks for your email to WIND - the power of conversation! Please tell me your phone make and model and which applications you are having problems with. Don't hesitate to join us for a conversation over instant messaging at WIND!"
- Me
- *facepalm*
I'm usually a pretty calm person, but customer support just drives me up the walls. Why do we let these big corporations talk to us in these utterly bizarre newspeak voices in the name of Customer Service? I'd much rather deal with a computer... then at least I know it can't help being dumb. :/




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